Shipping policy

SHIPPING POLICY

Last updated: 21/06/2026

Thank you for shopping with Eluqo. This Shipping Policy explains how and when your order will be delivered.

Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your order is placed. You will receive a confirmation email once your order has been dispatched, including tracking information where available. Orders placed on weekends or holidays are processed the next business day.

Shipping Destinations
We currently ship to addresses within the United States.

Shipping Times
Estimated delivery time is 7–15 business days from dispatch, depending on your location. Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, customs, weather, or high-demand periods beyond our control.

Shipping Rates
Shipping costs are calculated and displayed at checkout before payment. We offer free standard shipping on orders over $49.

Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.

Incorrect or Incomplete Addresses
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipping costs.

Lost, Stolen, or Damaged Packages
If your order is lost, stolen, or arrives damaged, please contact us within 14 days of the expected delivery date at hello@eluqo.com and we will work with you to resolve the issue.

Customs and Import Duties
For applicable orders, any customs fees, taxes, or duties are the responsibility of the recipient.

Contact Us
If you have any questions about your order or this Shipping Policy, contact us at:
hello@eluqo.com
Sergio Medina
Calle Los Cedros 2, 35420, Las Palmas, Spain.